2D & 3D – Retail landlords want to see it at the pitch! But why?

3D restaurant interior render by Grapes Design

Darren Grapes of Grapes Design has worked with Dunk Design on a number of projects. Together their teams have worked with graphic design and interior design, to deliver the optimal brand solution for longevity.

Is it ironic that both their names begin with D?

Anyway, the normal creative process was taking place in front of me, but so much more was really happening. A conversation around access, capacity and even licensing restrictions was taking place, all while the brand remained the focus. I was impressed. Everything from how the service patterns were developed alongside the menu design and POS; to how that worked graphically and with texture, materials and even noise levels.

Apparently it all needs to come together at the outset – definitely as part of the landlord pitch – to ensure the long-term success landlords are seeking for their sites. This is why the graphic design team works across all elements of the 3D design, to ensure the brand concept has every chance of establishing itself with minimal difficulties.

Darren and his team at Grapes Design have developed some amazing sites, including the likes of Dirty Martinis, The Golden Bee in Shoreditch and Pandora’s flagship UK store on Oxford Street! Truly cool!

They have an indepth understanding of what’s required to make a brand concept work in 3D, even down to what landlord restrictions are likely to affect it – and he employs that to ensure success for brand and landlord alike.

For instance, all day trading can mean some practicalities must be in place to protect the brand. He explained why understanding things like access can be crucial to the design process.

“Believe me, if you have an all day menu, you don’t want your evening stock arriving at lunchtime with no rear access.”

“That beautiful front door – the eyes to the soul of your brand – all of a sudden starts seeing traffic that really should be out the back.”

“If you can show a landlord that you’ve considered all aspects of the brand in your concept application, you stand a much better chance of meeting what are increasingly high standards and ultimately LONG TERM success goals.”

Hearing more about the role “design” can play in securing sites for hospitality has been fascinating. It would seem that the old adage of “fail to prepare and you prepare to fail” is never more apt.

So as casual dining continues to grow rapidly, competition for the best retail sites is heating up. But for those brands looking to bring their concept to life, Duncan has some sage advice.

“Form and Function Pam! Form AND Function!”

**You can meet Darren and the Grapes Design team at The Restaurant Show, happening from the 5-7th October, Olympia, London. I’ll be there too! Lovin this brave new world I’m learning about.

Get the retail doors open – our top 3 tips for landlord packs.

Map of London and a pin

Research out this week from LDC (Local Data Company) is showing us that vacancy rates are falling by -2.3%.

There was also a surge of bad news stories, where the same numbers were showing long-term vacancies rising by 24% and the accompanying launch of KPMGs regeneration project creating headlines with pictures of un-loved retail space.

So it’s a complex issue and we’re finding it’s not ALL boarded up shop-fronts for some of the brands we work with. Our hospitality and casual dining clients are facing increasingly competitive pressures in finding the right locations.

Only the other day I heard of over 16 companies bidding for a relatively small space on a local High Street, where over half were national chains. This was a space of approximately 800 Sq Ft and not where I would immediately think the retail and leisure economy was booming.

Yet over 16 brands were bidding and 15 were going to fail!

So it got me thinking. How many brands undertake a pitch for space every week? Statistically speaking, if I simply look at my anecdotal evidence, the answer they will get is more often “no”. So how do brands make sure their efforts to secure the right location actually work? Many work with agents, however the work has to start with the brand itself.

Here at Dunk Design, we’ve done our fair share of Landlord Packs over the years and have recently been supporting both a skin care brand and a Scandinavian bakery looking to secure space in London. This work is where we present the brand concept, including appeal, target, interiors, visual merchandising and marketing.

It’s can be an intensive process. We have to present the brand concept in a way that allows the Landlord to see how it will work in the overall mix they want to achieve for their location.

The packs can be over 30 pages long, including technical drawings, or one-pagers telling the compelling brand story. These are all aimed at differentiating the brand in what is invariably a highly competitive market. Granted we do a lot of work in airport concessions and shopping centres, where the F&B sector is most competitive, however the process is one where a clear brand concept is a must to get the landlord’s attention, gain their approval and ultimately throw open the doors.

So Our Top 3 Tips for Landlord-Packs;

  1. Refine your brand concept – be able to clearly bring your concept to life and take them on the journey. Being able to visually demonstrate how it will look and feel is crucial. And work with your suppliers! You’ll need good design, visual merchandising and don’t forget your own people. Everything from rendered images for interiors, to menu development is a crucial investment for the brand concept story.
  2. Know your Landlord’s goals – ask for background on what the Landlord wants the space to be. Understand the current retail traffic, the strategic mix of retail the landlord may be pursuing and your competition – your agent can help with this. All this will give you an understanding of how you can best connect your brand to what the Landlord’s goals are.
  3. Have clear marketing to reach your new customer base – and don’t forget to clearly communicate how you’re going to increase the right kind of retail traffic. You want customers, as does your prospective Landlord of retail space. Don’t forget to tell the story of how you will play your part.

BONUS TIP – all this takes time! Don’t underestimate what’s required to get it right.

Good ol’ customer segmentation & copy.

Donald Russell factory exterior sign

So hats off to Donald Russell! The Dunk Design #CreativeBrains brand of the week.

In the last week of August, my normal pack of Donald Russell promotional offers fell on my doormat. I have only ever bought one thing from them, recommended to us by a chef at Simpsons on the Strand – so definitely a brand with some kudos.

I always save the pack for my partner, who also loves looking at the meat on offer and dreaming of sumptuous steaks, delicious roasts and BBQs that are so tasty it doesn’t matter it’s raining. But this month the covering letter made me take a second look.

The ritual was normally to take the flyers out of the pack and save them for my partner. I wouldn’t bother with the loud envelope that screams MEAT, as it comes through the door, or the letter that will no doubt just waffle on about something that seems to take 4 paragraphs to get across. We’re only interested in the fantastic photography and dreaming of what we could do if we had the time.

But this time the opening line in the covering letter was genius!

It caught my eye and made me stop!

“I couldn’t help but notice that despite being a customer of ours, we haven’t yet tempted you with anything this year. Did we let you down in some way?”

Donald Russell direct mail

Brilliant! I was immediately impressed. I also wanted to immediately respond with, “no, no, we love receiving your promotions, please don’t stop”.

And for a moment I was feeling guilty for not buying more from them.

Marketing head back on, I was impressed.

The copy was cut-through, attention grabbing, and created an emotional response that would result in a transaction. Not to mention my continued love of their overall brand.

Although the opening line was simple enough, I also realised they’d also undertaken some brilliant data analysis to bring this message to me. They’ve looked at my transaction history, understood my purchasing behavior and realized they needed a different approach to a segment of their customer base that was displaying similar behaviours.

The perfect strategy. And, what I have to say, reminded me of the good ol’ days of marketing. There was no digital integration, online app, or sexy brand campaign – not to say these aren’t all important tactics in getting a message that invokes a response. It was just a simple line of copy that connected with the audience as it was meant to, through good old fashioned direct mail.

Friday night, date night, will therefore consist of a wonderful Pave Rump Steak combined with perfectly prepared roast potatoes and steamed spinach. As selected for me by the Donald Russell Head Butcher, Mark Farquhar.

Dunk Design white crest

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